Frequently Asked Questions 2018-10-07T17:27:38+00:00

Frequently Asked Questions


Purchasing tickets is super simple! Just visit and select “tickets”. That will take you to a secure server where you can select when you want your magical light experience to occur and pay directly there.   And remember you only need ONE ticket per CAR, not per person.  We are the most affordable holiday attraction in town!   If online isn’t your thing, you are more than welcome to purchase tickets at the gate.  All lanes are the same.  There will be no pre-purchase lanes to keep things easy. Trust us, we’ve got the system down pat and we will make sure to get your family into the park asap.

You have a choice…You can print your ticket at home and bring it with you and we will scan it at the entrance OR you can utilize the bar code that we will send you and keep it on your phone for us to scan at the entrance.  If you decide to save it on your phone, make sure your phone doesn’t die before you get to the front of the line.  We must have a QR Code in order to let you in.  Without it, you must pay for another ticket or the reindeer will come, hook your car up and fly you away.

Yes! Our lanes are 16 feet wide and our clearance height is 14 feet.  Limousines should be able to take you through the light show. Please confirm with your transportation company to see if they are comfortable with driving through Illumination as the show will be in a looping pattern and could be challenging for some oversized vehicles.  We cannot accommodate buses larger than 30 passenger as well as any super stretched limousines with pour turning radiuses like Hummer Limos. Please call us (480-550-1777) for further information. Please note there is a higher ticket price for Limos and Buses so make sure when purchasing your ticket online that you select the Limo/Bus Ticket option.

Drive Through Experience 

Welcome to the country’s largest drive-through animated holiday light show experience. We call it a Symphony because it is a masterpiece of art where millions of colors come to life, masterfully choreographed to your favorite holiday songs.  It is a place where the science of sound and sight come together to create a magical symphony of light. We can’t wait till you feel the magic that is sure to ignite your holiday spirit!

In addition to our Flagship location in North Phoenix, this year we are proud to announce the arrival of our second park at Tempe Diablo Stadium.  Here is the information on both parks to help you begin planning your journey to Illumination.  Both parks are located on major highways making them super accessible from anywhere in and out of state. Make sure to visit both parks offering different drive-through experiences.

Simply, the technology behind Illumination is intense!  Illumination is the largest fully synchronized, animated drive-through light show in America using the most advanced hardware and software capabilities and advancements the lighting world has to offer.  We are bringing the wow factor to your holiday season as we continue to break barriers in terms of light counts, energy efficiency, and affordability resulting in the ultimate interactive holiday experience.

Illumination is presented nightly, 7 days a week.  Here are the dates and operating hours of each park:

Operating hours at both parks: Monday – Thursday 6:00pm – 10:00pm.  /  Friday-Sunday & Holidays  6:00pm – 11:00pm

North Phoenix – November 14th, 2018 – January 5th, 2019

 Tempe – November 16th, 2018 – December 31st, 2018

The journey through Illumination will take on average of 25-30 minutes in the car. We will have all of our traffic elves out in full force  keeping everything flowing perfectly.  Once your journey through Illumination is complete, you will have the option to drive out or visit our “Holiday Boulevard” at our North Phoenix location where you can park, play, eat and be merry!  Parking and admission to the “Holiday Boulevard” is complimentary.

It sure is.  Year after year, we will continue to bring the holiday cheer!   Illumination is Arizona’s newest annual holiday light tradition where one day we hope your children will be bringing their children for years to come.  We love seeing so many generations in the car enjoying the experience together.

Illumination IS very much a community based event. We would have it no other way and it is part of our mission to make sure that through this project we are a force of positive change in our community, especially over the holiday season when many need us most.  We have partnered with Banner Children’s Hospitals this year to help those families needing our support in order to continue to receive the world class care they receive each and every at Banner Children’s.  We also partner with local support groups like Wounded Warrior Project, Youth for Troops and Wells Fargo Food Bank.

We  welcome community groups to be part of our attraction by having school or community groups sing on site or volunteer at charity booths.  Please email us at [email protected]if you are interested doing your part this upcoming season or have great “giving back” ideas for us?  Remember to make a donation to Banner Health upon checkout where 100% of the proceeds go directly to the patients at Banner Children’s.

The team behind Illumination is a group of passionate and dedicated local families who love Arizona and everything it stands for.  The Phoenix area has been a wonderful part of our lives, where we have all raised our children.  We all agreed that there was always a sense of the holiday spirit that’s been missing here in the valley and we wanted to bring that winter wonderland feeling that all children should be able to experience during the holiday season that we have seen others enjoy in different places around the country.  This was an opportunity to do something we love but more importantly a way to really make a difference in our local communities and bring joy to every girl and boy.

The Holiday Boulevard

Come be a part of the biggest holiday destination in Arizona. The Boulevard is the ultimate holiday marketplace. An enchanted, one of a kind experience filled with everything from interactive fun for the kids, arts and craft activates for every generation, everyone’s favorite holiday sweets and treat, the perfect holiday gifts for purchase and the most unique holiday light displays serving as the perfect backdrop for your holiday selfies and family photos.  Come create unforgettable memories with us on the Holiday Boulevard!

Parking and admission to The Boulevard are COMPLIMENTARY! Not only can you easily access the Boulevard following your journey through Illumination but The Holiday Boulevard is OPEN TO THE PUBLIC so you can join us every night of the season.  We love having you and your family!  The Boulevard is located at our North Phoenix location only.  Our Tempe location is currently just a drive through experience but please come join us up on the Boulevard afterwards.

Absolutely!  As required by law, we have designated ADA compliant parking areas for those who require it and our staff is always available to make sure anyone who needs special assistance gets it.

The Holiday Boulevard wouldn’t be the most popular family destination if we didn’t have little kiddos in strollers passed out with left over funnel cake in their laps and powdered sugar all over their face. Pets are always welcome as long as they are leashed and properly monitored.  We ask that dogs who do not do well with young children or other dogs stay away from the Boulevard area.

Get Involved

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