Ticket Purchase Agreement Terms & Conditions
Your purchase of ticket(s) to the event specified in your order (the “Event”) through this online service is subject to the following terms and conditions (the “Agreement”) between you (the “Customer”) and World of Illumination, a company with its principal office at 4625 South 32nd Street, Phoenix, AZ, 85040 (“World of Illumination”). Once your order is confirmed and your payment completed, you will receive a confirmation page and/or email with the tickets with a QR or barcode (“Order Confirmation”).
Purchase
Customer agrees to purchase, and World of Illumination agrees to sell, the ticket(s) detailed in your order. Customer agrees to pay the full price of the ticket(s) ordered, including any applicable taxes, facility fees, service fees, and any other costs as described in the Order Confirmation.
Delivery
Ticket(s) purchased through this website will be sent to the e-mail address you provide(d) during the purchase process. You must print the e-ticket(s) or load them on an electronic device and present them in a form that can be scanned before entering the Event.
No Refunds or Exchanges
Unless otherwise required by applicable law or explicitly stated in this Agreement: (a) you cannot cancel this Agreement; (b) no refunds, exchanges, transfers, or credits will be provided after the Order Confirmation has been issued. Due to the nature of the Event, changes to the Event, including available dates, may occur. World of Illumination does not guarantee entry at the exact time of your pre-selected arrival window; changes to your arrival window will not constitute grounds for a refund, exchange, or cancellation.
Your designated time slot indicates your requested arrival window for the event and not your actual entry time. This system helps us manage traffic flow efficiently, reducing wait times and ensuring a smoother experience for everyone. Please note, while your arrival window helps regulate traffic and does not guarantee immediate entry, particularly during peak days and hours when longer wait times may occur.
Presale Ticket Sales
Presale purchases provide purchasers with access to a redeemable voucher to the Event. Vouchers must be redeemed prior to arrival to the Event by visiting World of Illumination’s website and selecting an available Event date and time. Vouchers remain redeemable only for the season in which they were purchased. Vouchers that are not redeemed will not be refunded and are not transferable to another operating season. Presale vouchers may be gifted to others for redemption. Presale vouchers cannot be resold; in the event of unauthorized resale, such vouchers may be canceled and rendered irredeemable. Please visit our Help Center at https://support.worldofillumination.com/ for more information.
