World of Illumination is looking for a highly skilled and dynamic Seasonal Event Manager to oversee one of our Holiday Drive Through locations. This role involves managing all daily operations, including opening and closing procedures, ensuring adherence to park protocols, and leading a team of park ambassadors. The Event Manager will play a key role in delivering exceptional guest experiences, maintaining operational standards, and resolving on-site issues to ensure the smooth running of the event. We're looking for someone who excels in fast-paced environments and can bring holiday magic to life for our guests.

This position will begin on November 4, 2024 & will conclude on January 10, 2025 (10 weeks).

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Salary contract is for $16,000 for 10 weeks.

Weekly Pay

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WE ARE LOOKING FOR SOMEONE WHO:

• Passionate and Proactive: Takes pride and initiative in their work, showing initiative and a strong drive to exceed guest expectations.
• Guest-Centric: Goes above and beyond to enhance the guest experience, consistently surpassing expectations.
• Effective Communicator: Demonstrates strong communication skills with the ability to articulate ideas clearly and concisely.
• Empathetic Listener: Possesses excellent listening skills to understand and resolve staff and guest concerns effectively.
• Team Leadership: Capable of efficiently managing frontline staff, fostering collaboration and accountability between all Park Staff.
• Adaptable and Resilient: Thrives in dynamic environments, quickly learning, flexible and adaptive to changing situations under pressure.
• Knowledgeable: Is proficient with all G-suite programs.
• Flexible & Responsible. Must be able to work a flexible schedule including weekends, evenings, nights and holidays.

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DUTIES & RESPONSIBILITIES

• Leadership & Team Management
  • Oversee and lead a team of park staff, including Park Ambassadors, the Assistant Event Manager, and Show Technicians, ensuring smooth day-to-day operations. 
  • Foster a positive and motivating work environment that supports staff retention and high morale.
  • Deliver a comprehensive training program to ensure all staff comply with World of Illumination (WOI) policies and uphold operational standards.
  • Monitor staffing levels based on vehicle volume, making adjustments as needed to ensure the park is appropriately staffed in line with our Staffing Standards.

• Operations & Logistics
  • Manage all aspects of daily operations, ensuring efficient logistics and maintaining a high standard of guest experience throughout the event.
  • Ensure operational equipment such as radios, scanners, MiFis, and iPads are properly maintained, updated, and ready for use.
  • Gain a deep understanding of the event’s operational plan to guarantee flawless execution and adapt to various roles as necessary - when needed be prepared to step into any park role.
  • Ensure efficient vehicle throughput to minimize wait times and prevent congestion in surrounding areas.
  • Lead the execution of contingency plans and emergency action protocols, ensuring staff is trained and prepared for various scenarios.
  • Respond to, document, and address issues that arise within the park.
  • Keep all equipment as well as the Front of House (FOH) is organized, clean, and ready for daily use. 
  • Ensure inventory procedures for merchandise are followed, with accurate nightly counts.
  • Maintain communication with venue management including but not limited to management, park grounds keepers, 3rd party service providers and site vendors. 
  • Collaborate with the Associate Director of Operations and the Guest Relation Department to enhance the guest experience and address on-site issues effectively.
  • Lead the day-to-day ticketing operations on-site including box office, FOH, admission scanners & POS systems.
  • Serve as WOI’s public relations representative, conducting local news interviews with professionalism and ensuring a positive public image.

• Administrative Duties
  • Track and report daily vehicle and merchandise counts for park records.
  • Complete and submit the pre-show (phase sheet) form before park opening and the nightly production report at the close of each show.
  • Utilize Deputy to create and manage staff schedules, ensuring all timesheets are accurate and approved before payroll deadlines.
  • Attend and actively participate in any necessary team meetings.

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• A Bachelor’s degree in Stage Management, Theatre, Film, Project Management, Customer Service Management, Event Planning, or a related field is preferred.
• Experience in live entertainment.
• Minimum of 1 year of management experience.
• Proven experience in training staff at various levels.
• Strong verbal and written communication skills, with excellent organizational abilities.
• Experience in customer service, particularly in collaboration with a ticketing or guest relations team.
• Proficiency with both Microsoft and Apple operating systems, with advanced skills in Microsoft Office Suite/Google Suite.
• Demonstrated ability to coordinate teams and execute complex plans, including contingency measures.
• Proven conflict resolution skills and the ability to maintain professionalism with both customers and team members.
• Availability for evening shifts, weekends, and holidays.
• Comfortable using personal electronic devices (computer, cell phone) for administrative tasks.
• Ability to walk and stand for long periods.
• Ability to lift 50 lbs. unassisted.
• Comfortable working outdoors in varying weather conditions (hot and cold).
• Passion for leadership and creating immersive experiences.
• Strong enthusiasm for family live entertainment and events.

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We are all about leading the pack, producing innovative and unforgettable experiences with light and sound experiences. Founded in 2016, World of Illumination is an ever-expanding group of individuals committed to creating the most energizing, awe-inspiring, immersive experiences. From start to finish, we make enlightening transformations in collaborative entertainment.

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